Water Creatures Academy of Swimming

Frequently Asked Questions...

Frequently Asked Questions

Below are the frequently asked questions asked at Water Creatures Academy of Swimming. If you cannot find the answer to your question here, then please contact us.

Q - We have recently moved, how do I update our contact information?

 

A - Please click here to be forwarded to our online contact details form, you can submit your new contact details here

Q - Does Water Creatures have terms & conditions?

 

A - Yes, when you join our Academy you will be directed to a set of our terms and conditions. They are also available to view on our website - click here.

Q - How can we pay for our lessons?

 

A - There are three options available to you, our prefered option is by Bank Transfer or you can pay by cash or cheque

Q - Can we pay for our swimming lessons weekly?

 

A - Unfortunately no, to secure a place at the Academy all lessons need to be paid for termly and in advance

Q - Can we pay for our swimming lessons by cheque?

 

A - Yes, please make cheques payable to 'Water Creatures'.

Q - Do Boys have to wear swimming hats?

 

A - Yes, both boys and girls are required to wear swimming hats in the pool. We have Water Creature hats for sale at £2.00 each at the desk.

 

Q - Can I wear my shoes at the swimming pool?

 

A - No shoes of any kind are allowed on the poolside, shoes must be left in the changing areas

Q - What do we do if we wish to leave the Academy?

 

A - If you wish to leave the Academy, then please let Water Creatures know at your earliest opportunity. If you don't let us know before the deadline of the next invoice then full payment will be required

Q - What happens if it snows on the day of my swimming lesson?

 

A - If it is snowing on the day of your swimming lesson, then please check this website and our social media pages for up to date information to see if classes are cancelled!

NOTICE BOARD:

We are:

TEMPORARILY CLOSED

Our Swimming Lessons are Temporarily Closed due to the Coronavirus outbreak.

 

We will update our Swimmers, as soon as we have any information.

 

Thank you :-)

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